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Quality Management Statement

Tracy Barlow was established in 2017 to provide consultancy services to business across the UK. We are based in Sheffield and operate as a sole trader.

Quality is important to our business because we value our customers. We strive to provide our customers with products and services which meet and even exceed their expectations.

We are committed to continuous improvement and have established a Quality Management System which provides a framework for measuring and improving our performance.

We have the following systems and procedures in place to support us in our aim of total customer satisfaction and continuous improvement throughout our business:

  1. regular gathering and monitoring of customer feedback

  2. a customer complaints procedure

  3. selection and performance monitoring of suppliers against set criteria

  4. training and development for our employees

  5. regular audit of our internal processes

  6. management reviews of audit results, customer feedback and complaints

Though the Managing Director has ultimate responsibility for Quality all employees have a responsibility within their own areas of work so helping to ensure that Quality is embedded within the whole of the company.

The policy review date is January 2020.

Signed: T.Barlow

Date: 01/01/2019

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